Refund policy

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, reply to your order confirmation email within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, your choice. You don't need to send the item back unless we ask.

Lost or late orders

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days of purchase, contact us and we'll reship it or refund you.

Change of mind

We don't accept returns or exchanges for change of mind or for items that work as described, so please check the product details before you order.

Cancellations

You can cancel free of charge until your order ships. Once it has shipped it can't be cancelled.

Refunds

Approved refunds go back to your original payment method, usually within 5 to 10 business days.